TERMS AND CONDITIONS OF BOOKING BY OUR PARTNERS (TRAVEL AGENCIES, TOURIST GUIDES AND HOTELS)
The following terms and conditions together with the general information contained on this website (Partners Terms and Conditions) form the basis of your contract with Best Tour Options (Operator) and apply to your booking through this website / or directly by email. By paying your deposit, you agree to abide by these Terms and Conditions.
FORCE MAJEURE
This is any event that Best Tour Options could not, even with due care, foresee or avoid. This covers events such as war or threats, riots, civil strife, terrorist activities, labor disputes, illness, disasters or adverse weather conditions, fire or all similar events beyond our control. In this case, Best Tour Options will not accept responsibility and reserves the right to change, postpone or even cancel the trip (this is the last option of course!).
TRAVEL INSURANCE:
We strongly recommend that you recommend your clients to take out travel insurance that covers accidents, medical expenses and emergency repatriation, including rescue and air ambulance. We also recommend that it covers cancellations and loss of baggage. Send a copy / company name and policy number by email or bring the information with you when you come to our office.
PAYMENTS
Full or partial payment of your reservation is required to confirm dates. Accepts payment through PayPal (International payment) and Yape, Plin, Interbank Transfer (Domestic payment). The amount debited will be the amount shown in US dollars on your invoice via PayPal or by the means mentioned above. This will be charged to your card for the amount shown or your credit card company will convert it to your local currency. Depending on the currency of the booking, the currency of your credit card and the country in which your card was issued, your credit card provider may impose currency exchange and other fees in accordance with its agreements with that credit card provider. We are not responsible for currency conversion or fees imposed by your credit card provider and any questions regarding such matters should be directed to them.
CANCELLATIONS AND REFUNDS
Cancellation fees for all Best Tour Options Tours / Treks are charged as follows per person:
ONE DAY TOURS IN CUSCO: 100% payment is required to make a reservation for our group service tours and 50% deposit is required for any private service tour. 100% of that payment is refundable up to 14 days before the departure date of the trek/tour and 50% of that payment is refundable up to 48 hours before the departure date of the trek. We do not provide refunds for last minute cancellations due to altitude sickness, food poisoning, family emergencies or any other reason given by the passenger. NO EXCEPTIONS. For this reason, travel insurance is strongly recommended for your clients.
TOURS TO MACHU PICCHU: A 50% deposit is required to make the reservation of this tour and the rest of the payment 7 working days before the travel date. Deposits are transferable or 100% refundable in case of cancellations more than 5 months in advance. Deposits are transferable or refundable in case of early cancellations between 5 months to 7 working days before the travel date under a 30% penalty for administrative costs. We do not provide refunds for last minute cancellations (less than 7 working days) due to altitude sickness, food poisoning, family emergencies or any other reason given by the passenger. NO EXCEPTIONS. For this reason, travel insurance is strongly recommended for your clients.
OPERATOR CANCELLATIONS
The Operator reserves the right to alter, amend or cancel any trip in the event that weather or other circumstances require it. Once the trek has departed Cusco, no part of the package payment is refundable in the event that an individual or group is unable to continue with the trip, for any reason. If the trip is cancelled prior to departure from Cusco, due to weather or any other circumstance, the client will receive a full refund via the same method paid. If the operator cancels the tour due to forces of nature or any other reason after the tour has left Cusco, no refunds will be sent. Clients assume full responsibility knowing that the operator cannot control the weather and there is always the possibility of trekking in rain, wind, snow or fog. Conditions may change at any time without notice. If the operator needs to cancel the tour mid-hike, no refunds will be provided.
DIETARY REQUIREMENTS
While we try to meet most of the special dietary requirements notified, we work in an extremely isolated environment and this is not always possible. We must be informed of any dietary requirements prior to any trek or we may not be able to meet this need. If you have any life-threatening food allergies, you must carry appropriate medical equipment in case of a contamination reaction.
CONFIRMATION EMAIL
Once your payment is complete, you will be emailed a booking confirmation that will include important details about what to expect, what you need to bring, what is provided, and where you need to be at what time. Be sure to read this information carefully to ensure you are adequately prepared for your hike. You are responsible for making sure you are dressed appropriately and have the right footwear to undertake the hike.
CHANGES TO TERMS AND CONDITIONS
The Operator reserves the right to change these Terms and Conditions at any time without notice to customers. Any booking you make will be subject to the Terms and Conditions that apply at the time the booking is made and you are advised to read all Terms and Conditions carefully on each occasion before making a booking.
